Questions
Files, timing, proofs, payment and shipping. If your question isn’t here, send us a message.
What files can I send?
Vector files cut and engrave best: SVG, PDF, AI, EPS or DXF. For photos, send the largest JPG or PNG you have. For 3D printing, send STL, 3MF or STEP. A sketch or a phone photo is fine for quotes; we can redraw it.
How long does an order take?
Most products are made in 2–8 business days; each product page shows its production time and the date it will be ready. Rush service is available on instant-price orders, and business estimates can include a need-by date.
Will I see a proof first?
Every product page shows a live preview of your text, logo or photo, and we save that preview with your order. For custom and business work we also email a proof when there is any question about layout, spelling or photo quality. Production starts after you approve it.
Can you engrave something I already own?
Often, yes. Request a quote, tell us what the item is made of and attach a photo. We’ll tell you whether it’s safe to laser and what it will cost.
Do you offer quantity pricing?
Yes. Most products have volume pricing that applies automatically in your cart, shown as a “Buy more, save more” table on each product page. For larger runs, request a business estimate and we reply within five business hours.
How do I pay?
Pay by card, Apple Pay or Google Pay through Stripe’s secure checkout. We never see or store your card number. Businesses can ask about invoicing on a quote.
Do you ship?
We ship anywhere in the United States, or you can pick up locally for free. Shipping and pickup choices appear at checkout.
What if something arrives damaged or wrong?
Email us within 7 days with a photo. If we made a mistake or it was damaged in transit, we remake it. Personalized items can’t be returned for a change of mind, because they’re made for you.